Getting The Best Support Experience#
My goal is to give you the best possible support experience.
Therefore, please note how the support process works and follow the steps below:
Step 1 - Read The FAQ (Frequently Asked Question)#
You can find the FAQ here:
Please read the frequently asked questions & answers first.
Most help/support questions are answered within the FAQ.
If you can't find the answer to your question, or you'd like to get in touch with me for other reasons:
Step 2 - Get In Touch With Me#
This is the best way to get in touch with me.
Please share as many details as possible.
Also, make sure to provide your purchase receipt or the exact issue you are having with a specific product or service.
If your email is vague we will have to ask for more information which will delay the time it takes to come to a solution.
You will receive the response via email.
While we usually reply within a few hours please allow 24 - 48 business hours to receive a response.